Helios vs SuperOps
Helios vs SuperOps: assistant or teammate?
SuperOps is the most credible of the modern PSA-plus-RMM platforms, well funded and moving quickly. The honest comparison is about depth on each side: SuperOps has more PSA machinery today, Helios has an AI that actually does the work.
What SuperOps does well
SuperOps built PSA and RMM as one product rather than a bolt-on, and it shows: projects, quoting and service desk workflows are genuinely unified. The company raised a $25M Series C in early 2025 and serves over a thousand MSPs, so it is past the survival question that haunts young vendors. Its AI, Monica, is well liked for ticket summaries and drafting replies.
What to look at closely before you buy
- Per-tech pricing. Plans run $79 to $159 per technician per month depending on modules (last verified July 2026). A five-person team on the full stack is in the $600 to $800 a month range.
- What the AI actually does. Reviewers describe Monica as a capable assistant rather than an autonomous fixer: summaries, suggested replies, workflow help. If "the AI resolves it" is what you are buying, test that claim on a real queue during the trial.
How Helios is different
Helio is not an assistant layer, it is the layer that does the work. It investigates device alerts by reading the machine itself, writes fixes and runs them under approval guardrails you control per client, triages and answers inbound tickets, and writes your quarterly business reviews from real fleet data. Where SuperOps currently goes deeper is classic PSA machinery: quoting and project management exist there today and are on the roadmap here, and we would rather tell you that than have you find out in week two.
| Helios | SuperOps | |
|---|---|---|
| Pricing model | Flat per MSP: £99, £199 or £399/month by device count (50 / 250 / unlimited). Every feature on every plan, monthly billing, cancel any time. | $79 to $159 per technician/month by module mix (verified July 2026) |
| AI | Autonomous investigations and fixes with guardrails, AI service desk, AI QBRs | Monica: summaries, drafting, workflow assistance |
| PSA depth | Tickets, SLA, portal, email-in today; quoting and projects on the roadmap | Quoting, projects and service desk unified today |
| RMM | Monitoring, patching incl. third-party, scripts, remote access, backup monitoring | Solid modern RMM, patching and automation |
| Microsoft 365 + Defender | Built in on every plan | M365 integrations available |
| Contract | Monthly, cancel any time | Monthly and annual options |
Where SuperOps is the better pick
If quoting, project billing and PSA workflow depth are your daily bread right now, SuperOps has more of it built today. If your pain is the technical queue itself, the alerts, the repeat fixes, the triage, then an AI that closes tickets beats an AI that summarises them, and that is the bet Helios makes.
See it on your own fleet
Helios is the AI-native platform for MSPs: monitoring, patching, security, Microsoft 365, backup monitoring, remote access and an AI service desk in one product, at one flat price per MSP. Every feature is on every plan. 14-day free trial, card-free, set up in minutes, cancel any time.
Start freeCompetitor details on this page were last verified in July 2026 from public pricing pages, announcements and review sites, and may have changed since. They are provided in good faith for comparison; always confirm current pricing and features with the vendor. All trademarks belong to their respective owners. Spotted something out of date? Email hello@heliosmip.com and we will fix it.