Shipped and live
Your clients' users describe a problem in plain English. Helio checks their company's devices and tickets, walks them through safe fixes, and raises a properly-written ticket when a human should take over.
One consistent visual language across every screen of the app and portal.
Helio diagnoses a device end to end, proposes and applies a fix, then verifies it worked. Novel or risky actions always wait for a technician's approval.
Inbound email is triaged and answered by Helio in seconds, with per-tenant control over how autonomous it is allowed to be.
Monitoring, inventory and patching for Linux alongside Windows, Windows Server and macOS. All agents are CI-built.
Alert fires, matching playbook runs, ticket documents it, and verified fixes close themselves. Over twenty built-in playbooks, plus your own, and Helio saves new fixes that worked as reusable playbooks.
Agent-level detection of Windows Backup, Veeam, Acronis and more, with staleness alerts so a quietly failing backup cannot hide.
Winget-driven updates for everyday apps next to Windows Update, with per-client schedules and compliance scoring.
Trend-based warnings days before a disk fills, and a per-device health score that rolls up into client and estate views.
Licences, MFA coverage, mailbox and OneDrive health, inactive users, and Defender threats surfacing as tickets, per client.
Client-facing portals on your own domain with your branding, plus AI-drafted quarterly business reviews you can edit and print.
Passkey login, mandatory 2FA for admins, encrypted credential vault, full tenant isolation, and one-click remote access with no second vendor.
Building now
First-party case studies from estates that run on Helios, and public documentation for everything in the platform.
Helio answering questions over longer windows of event history on every device.
Next up
Runbooks, notes and structured documentation living beside the credential vault, so everything a tech needs about a client is in one place.
A documented, key-scoped API over the same endpoints the platform itself runs on.
Direct Veeam and Acronis integrations on top of today's agent-level detection.
iOS and Android alongside desktop platforms. Being scoped; honest status is that desktop estates come first.