What Helios is
Helios is an AI-native RMM (remote monitoring and management) and PSA platform for managed service providers. It unifies device monitoring, self-healing automation, patch management, security monitoring, Microsoft 365, remote access and a built-in helpdesk in one hosted platform, with AI that spots problems, fixes them and closes the ticket. Every feature is included on every plan, priced per plan rather than per technician: Starter £99/month, Growth £199/month and Scale £399/month, with a 14-day free trial and no credit card.
Atera is a capable all-in-one RMM and PSA, best known for charging per technician with unlimited devices per seat. That model rewards small teams managing a lot of endpoints, but the bill grows every time you add a technician, and much of the AI, security and reporting depth arrives through add-ons and integrations.
Helios flips the pricing round. You pay a flat monthly price per plan, seats are unlimited, and monitoring, security, Microsoft 365, patching, remote access, the helpdesk and reporting are all included from the first plan up.
Helios vs Atera at a glance
| Capability | Helios | Atera |
|---|---|---|
| Pricing model | Flat per plan, unlimited technician seats | Per technician, billed per user seat |
| AI | AI-native: an agent that investigates, fixes and closes tickets | AI assistant add-on for scripting and ticket help |
| Self-healing | End to end: diagnoses, fixes, verifies, then closes the ticket | Rule-based automations and scripts |
| Helpdesk / PSA | Built in on every plan, with an AI service desk agent | Built in |
| Security monitoring | Native Microsoft Defender plus antivirus gap detection, included | Mainly via integrations |
| Microsoft 365 | Licences, MFA, mailbox and OneDrive health, included | Via integrations |
| Remote access | Built in, no second vendor | Bundled via third-party integrations |
| Agent OS | Windows, Windows Server, macOS, Linux | Windows, macOS, Linux |
| Best for | MSPs who want flat pricing and AI-native automation | Small teams with many devices per technician |
What you get with Helios
- AI Ops. Ask about your fleet in plain English and let it act. Predictive disk alerts and smart alert correlation that raises one ticket for one outage instead of twenty.
- Self-healing automation. An alert fires, a script runs, the ticket notes itself and closes on resolution.
- Built-in helpdesk. Inbound email becomes a ticket, an AI service desk agent triages and replies in seconds, and SLA clocks start on arrival.
- Patch management. Windows Updates and third-party apps, scheduled per client, with compliance scoring.
- Security and Microsoft 365. Native Microsoft Defender monitoring, antivirus gap detection, and M365 licences, MFA and mailbox health.
- Remote access, portals and QBRs. One-click remote sessions, branded client portals and AI-generated quarterly business reviews.
The Helios agent runs on Windows, Windows Server, macOS and Linux.
Pricing
Flat monthly plans, every feature on every plan, priced per plan rather than per technician. 14-day free trial, no credit card required.
- Starter, £99/month. Up to 25 devices. The complete platform, every feature. Unlimited technician seats. Email support.
- Growth, £199/month. Up to 250 devices. Everything in Starter, plus a white-label client portal on your own domain and priority support.
- Scale, £399/month. Unlimited devices. Everything in Growth, plus dedicated support with an SLA.
Frequently asked questions
Is Helios a good alternative to Atera?
Yes, if you want flat per-plan pricing instead of per-technician billing, and AI that acts on problems rather than only summarising them. Helios includes RMM, PSA, security, Microsoft 365 and remote access on every plan, so the price you see is the price you pay.
How does Helios pricing compare to Atera?
Atera charges per technician per month. Helios charges a flat price per plan (£99, £199 or £399 a month) with unlimited technician seats and every feature included, so adding staff never raises the bill.
Can I try Helios alongside Atera?
Yes. Helios has a 14-day free trial with no credit card. Create a workspace, deploy the agent to a client or two with a single installer, and evaluate it in parallel before you decide to switch.
Try Helios
Create your workspace, send each client one installer, and watch devices come alive in seconds.
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