What Helios is
Helios is an AI-native RMM (remote monitoring and management) and PSA platform for managed service providers. It unifies device monitoring, self-healing automation, patch management, security monitoring, Microsoft 365, remote access and a built-in helpdesk in one hosted platform, with AI that spots problems, fixes them and closes the ticket. Every feature is included on every plan, priced per plan rather than per technician: Starter £99/month, Growth £199/month and Scale £399/month, with a 14-day free trial and no credit card.
NinjaOne is a strong RMM and endpoint-management product with excellent patching and a clean interface. Its pricing is quote-based and priced per endpoint, usually on an annual commitment arranged through sales, and its PSA and AI capabilities are a newer and often separate part of the stack.
Helios publishes its prices, includes the PSA and AI on every plan, and lets you sign up and start a trial in minutes without a sales call.
Helios vs NinjaOne at a glance
| Capability | Helios | NinjaOne |
|---|---|---|
| Pricing | Published flat per-plan pricing, self-serve | Quote-based, per endpoint, sales-led |
| Onboarding | 14-day free trial, no card, no sales call | Demo and sales process |
| AI | AI-native: an agent that investigates, fixes and closes tickets | AI features being added to an endpoint-management core |
| Helpdesk / PSA | Built in on every plan, with an AI service desk agent | Ticketing available, historically RMM-first |
| Self-healing | End to end: diagnoses, fixes, verifies, then closes the ticket | Automations and scripting |
| Security monitoring | Native Microsoft Defender plus antivirus gap detection, included | Strong patching, security via integrations |
| Remote access | Built in, no second vendor | Built in |
| Agent OS | Windows, Windows Server, macOS, Linux | Windows, macOS, Linux |
| Best for | MSPs who want transparent pricing with PSA and AI included | Teams wanting a polished endpoint-management suite |
What you get with Helios
- AI Ops. Ask about your fleet in plain English and let it act. Predictive disk alerts and smart alert correlation that raises one ticket for one outage instead of twenty.
- Self-healing automation. An alert fires, a script runs, the ticket notes itself and closes on resolution.
- Built-in helpdesk. Inbound email becomes a ticket, an AI service desk agent triages and replies in seconds, and SLA clocks start on arrival.
- Patch management. Windows Updates and third-party apps, scheduled per client, with compliance scoring.
- Security and Microsoft 365. Native Microsoft Defender monitoring, antivirus gap detection, and M365 licences, MFA and mailbox health.
- Remote access, portals and QBRs. One-click remote sessions, branded client portals and AI-generated quarterly business reviews.
The Helios agent runs on Windows, Windows Server, macOS and Linux.
Pricing
Flat monthly plans, every feature on every plan, priced per plan rather than per technician. 14-day free trial, no credit card required.
- Starter, £99/month. Up to 25 devices. The complete platform, every feature. Unlimited technician seats. Email support.
- Growth, £199/month. Up to 250 devices. Everything in Starter, plus a white-label client portal on your own domain and priority support.
- Scale, £399/month. Unlimited devices. Everything in Growth, plus dedicated support with an SLA.
Frequently asked questions
Is Helios a good alternative to NinjaOne?
Yes, if you prefer transparent flat pricing and a self-serve trial to a quote-based, sales-led process, and you want the helpdesk (PSA) and AI included rather than added on. Helios combines RMM and PSA in one hosted platform.
How does Helios pricing compare to NinjaOne?
NinjaOne is priced per endpoint on a custom quote, typically annually. Helios publishes three flat monthly plans (£99, £199, £399) with every feature included and no annual lock-in, so you can see the cost up front and start today.
Does Helios include a helpdesk like NinjaOne?
Yes. Inbound email becomes a ticket automatically, an AI service desk agent triages and replies in seconds, SLA clocks start on arrival and replies thread back to the client, all included on every plan.
Try Helios
Create your workspace, send each client one installer, and watch devices come alive in seconds.
Start a 14-day free trialNo credit card. Set up in minutes.