What Helios is
Helios is an AI-native RMM (remote monitoring and management) and PSA platform for managed service providers. It unifies device monitoring, self-healing automation, patch management, security monitoring, Microsoft 365, remote access and a built-in helpdesk in one hosted platform, with AI that spots problems, fixes them and closes the ticket. Every feature is included on every plan, priced per plan rather than per technician: Starter £99/month, Growth £199/month and Scale £399/month, with a 14-day free trial and no credit card.
SuperOps is a well-regarded unified PSA-RMM with an AI-native pitch, a large integration marketplace and a sizeable review base. Its pricing is tiered and combines a per-technician charge with a per-endpoint charge, and some capabilities vary by tier or module.
Helios takes the same AI-native starting point but keeps pricing flat per plan with unlimited seats, puts every feature on every plan, and ships an agent that does not just assist but investigates, fixes and verifies before closing the ticket. It is built and run by an operating MSP.
Helios vs SuperOps at a glance
| Capability | Helios | SuperOps |
|---|---|---|
| Pricing model | Flat per plan, unlimited seats, every feature included | Tiered, per technician plus per endpoint |
| Feature access | Everything on every plan | Varies by tier and module |
| AI approach | Agent that investigates, fixes, verifies and closes | AI assist and automations |
| Self-healing | End to end, diagnose to close | Automations with AI assist |
| Helpdesk / PSA | Built in, with an AI service desk agent | Built in (PSA-RMM) |
| Security + M365 | Defender, antivirus gap detection and M365 monitoring, included | Available, varies by plan and integrations |
| Remote access | Built in, no second vendor | Built in |
| Maturity | Newer, built and run by a working MSP | More established, larger review base and marketplace |
| Best for | MSPs wanting flat all-inclusive pricing and an autonomous fix agent | MSPs wanting an established suite with a large marketplace |
What you get with Helios
- AI Ops. Ask about your fleet in plain English and let it act. Predictive disk alerts and smart alert correlation that raises one ticket for one outage instead of twenty.
- Self-healing automation. An alert fires, a script runs, the ticket notes itself and closes on resolution.
- Built-in helpdesk. Inbound email becomes a ticket, an AI service desk agent triages and replies in seconds, and SLA clocks start on arrival.
- Patch management. Windows Updates and third-party apps, scheduled per client, with compliance scoring.
- Security and Microsoft 365. Native Microsoft Defender monitoring, antivirus gap detection, and M365 licences, MFA and mailbox health.
- Remote access, portals and QBRs. One-click remote sessions, branded client portals and AI-generated quarterly business reviews.
The Helios agent runs on Windows, Windows Server, macOS and Linux.
Pricing
Flat monthly plans, every feature on every plan, priced per plan rather than per technician. 14-day free trial, no credit card required.
- Starter, £99/month. Up to 25 devices. The complete platform, every feature. Unlimited technician seats. Email support.
- Growth, £199/month. Up to 250 devices. Everything in Starter, plus a white-label client portal on your own domain and priority support.
- Scale, £399/month. Unlimited devices. Everything in Growth, plus dedicated support with an SLA.
Frequently asked questions
Is Helios a good alternative to SuperOps?
Yes, if you like the AI-native approach but prefer flat per-plan pricing to a per-technician-plus-per-endpoint model, and you want every feature available on every plan. SuperOps is a strong product; Helios differentiates on all-inclusive flat pricing and an agent that fixes issues end to end.
How does Helios pricing compare to SuperOps?
SuperOps combines a per-technician charge with a per-endpoint charge across tiers. Helios charges one flat price per plan (£99, £199 or £399 a month) with unlimited seats and every feature included, so the cost is predictable as you grow.
What makes Helios different from SuperOps?
Both are AI-native. Helios puts every feature on every plan, prices flat per plan rather than per seat and per endpoint, and its AI agent investigates and remediates issues from diagnosis through to closing the ticket, rather than assisting with automations.
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