Automate

Helio AI

Helio is the AI layer across Helios: it investigates devices, heals known problems, triages the inbox and talks to your clients' users. It is designed around one principle: act where safe, ask where not.

Investigations

Point Helio at a misbehaving device and it runs a real diagnostic loop: inspects state, forms a hypothesis, proposes a fix, applies it and then verifies the fix actually worked. Actions are tiered: safe read-and-repair steps run autonomously, while novel or risky actions stop and wait for a technician's explicit approval. Every step is recorded in a transcript you can read afterwards.

When an approved novel fix resolves an investigation, Helio can save it as a reusable playbook, so the library grows from your estate's real problems.

Auto-healing playbooks

Alert rules can attach healing scripts: alert fires, script runs, a ticket documents what happened, and if verification passes the ticket closes itself. Over twenty built-in playbooks cover the classics (spooler down, disk cleanup, service restarts), plus your own scripts and the ones Helio synthesises. Every run is audited, and cooldowns prevent a flapping alert from re-running a fix in a loop.

AI service desk

On email tickets Helio can triage, categorise and draft or send replies. The autonomy level is a per-tenant choice: off, draft-for-approval, or auto-reply. It can also propose a healing action for the reported problem, queued behind the same approval gates as investigations.

Ask Helio

Inside the app, Ask Helio answers questions with full context of your estate: inventory, health, tickets and its own action history. In the client portal, a client-facing version lets end users describe a problem in plain English; it reads that company's devices and tickets (never anyone else's), walks the user through safe self-serve steps, and raises a properly written ticket with findings attached when a human should take over.

Cost control

AI usage on the platform key is subject to a fair-use cap so a runaway conversation cannot surprise anyone. Prefer full control? Add your own Anthropic API key per tenant and usage is uncapped and billed to you directly.