Connect
Integrations
Helios connects to the stack an MSP actually runs: Microsoft 365 and Defender per client, backup products at the agent level, notification channels, and remote access built in rather than bolted on.
Microsoft 365
Connect each client's M365 tenant with app credentials and Helios polls Microsoft Graph for the things you get asked about: licence counts and assignment, MFA coverage per user, mailbox and OneDrive quota pressure, and inactive accounts. It turns "can you check in the admin portal" into data already on the client page. Devices link to their M365 user via UPN.
Microsoft Defender for Business
Per-client Defender integration polls for threats and turns findings into tickets on the affected client, so security incidents enter the same queue as everything else instead of living in a console nobody watches.
Backup monitoring
Agents detect backup activity at the OS level: Windows Backup, Veeam, Acronis and other products that log through the Windows event system or VSS. A backup staleness metric alerts when a device has gone too long without a successful backup, which catches the quietly failing job. Direct vendor-API integrations are on the roadmap; the agent-level detection works today without vendor credentials.
Remote access
One click on an online device opens a remote desktop session in the browser. Remote access is part of the platform, self-hosted on our infrastructure, with no second vendor, licence or agent to manage. Sessions are initiated from Helios so access follows your Helios accounts and their 2FA.
Email and notifications
- Outbound email: use the platform sender or your own SMTP per tenant, so client-facing mail comes from your domain.
- Inbound email: per-tenant IMAP turns a support mailbox into tickets; see service desk.
- Slack and Teams: webhook notifications for alerts, plus per-user email and in-app notification preferences by severity.
Your own systems
Anything else can integrate through the public API: scoped, documented REST over clients, devices, tickets and alerts.